Help Center

Frequently Asked Questions

Everything you need to know about sizing, care, shipping and returns.

Sizing & Fit

How does ICARUS fit?

Most ICARUS pieces are designed with an oversized, relaxed unisex fit.

For a true oversized look, stay true to size. For a more standard fit, size down. Fit notes and model sizing are listed on every product page.

What size should I order if I'm between sizes?

Size down for a more fitted silhouette, or stay true to size if you want the intended oversized drape.

Care & Rhinestones

How should I care for my ICARUS pieces?

Dry clean only. At your own risk, you may wash inside out on cold and hang to dry.

Avoid high heat and harsh cycles, and never iron directly over the rhinestone design — heat and movement can dislodge the stones.

What if a rhinestone falls off?

It is natural for a small number of rhinestones to loosen over time with wear and washing.

If this happens, email us and we'll send you a replacement rhinestone kit so you can reapply them at home.

How do I reapply a rhinestone?

First, email us to request your rhinestone replacement kit. Then:

  1. Heat an iron to medium — no hotter than a cotton setting.
  2. Place the rhinestone on the desired area, using tweezers if possible.
  3. Cover with a thin cloth and press for a few seconds.
  4. Allow to cool completely.
  5. Check the stone is secure, and repeat if needed.

Reapplication is at your own risk. We can't accept returns or exchanges on items that have had rhinestones reapplied.

Orders & Shipping

How long does shipping take?

Orders are typically processed within 1–3 business days. You'll receive a tracking email once your order ships.

Delivery times vary by location and may be longer during new releases.

Do you ship internationally?

Yes — ICARUS ships worldwide. Costs and delivery times are calculated at checkout.

International orders may be subject to customs duties or import taxes set by your local government, which are the customer's responsibility.

How do I track my order?

Use the Track Your Order page with the tracking number from your shipping confirmation email.

Can I change or cancel my order?

Email us as soon as possible. We can usually make changes before an order enters fulfilment, but once it ships we're unable to modify it.

Returns & Exchanges

What is your return policy?

We offer free 14-day returns and exchanges on unworn items in original condition with tags attached.

See our refund policy for full details.

How do I start a return?

Email us with your order number and we'll send return instructions.

When will I get my refund?

Refunds are issued to your original payment method once your return is received and inspected. Your bank may take a few extra business days to post it.

Products & Payment

What are ICARUS pieces made from?

Every ICARUS piece is made from carefully sourced premium materials chosen for quality, comfort, and longevity. We prioritize 100% cotton wherever possible and incorporate sustainable materials throughout our collections. Our focus is simple: exceptional craftsmanship, uncompromising quality, and timeless design—never the cheapest option.

Will sold out items be restocked?

Some pieces return, others are limited to a single run. Join our email list to hear about restocks and new drops first.

What payment methods do you accept?

All major cards, Apple Pay, Google Pay, PayPal and Shop Pay. Shop Pay also offers instalments at checkout.

Still need help?

Our team replies within 1–2 business days.

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